Refund and Returns Policy
Thank you for shopping at TrendyWoo.com. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 15 days of the delivery date. To be eligible for a return, the item must be:
-
Unused, unworn, and in the same condition that you received it
-
In its original packaging with tags and labels intact
-
Accompanied by a receipt or proof of purchase
Certain items are non-returnable, including:
-
Sale or clearance items
-
Personalized or custom-made products
-
Intimate or hygiene-related products (e.g., earrings, underwear, cosmetics)
Return Process
-
Contact our support team at info@trendywoo.com with your order details and reason for return.
-
Wait for approval and return instructions.
-
Ship the item to the provided return address. Customers are responsible for return shipping costs unless the return is due to an error on our part.
-
Once received and inspected, we will notify you of the status of your refund or exchange.
Refunds
Upon approval, your refund will be processed and a credit will automatically be applied to your original payment method within 3-5 days. Processing times may vary depending on your bank or payment provider.
Partial Refunds: In certain cases only partial refunds may be granted (e.g., items with minor damage not due to our error, missing original packaging or items returned beyond the return window).
Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us at info@trendywoo.com and follow the return process.
Late or Missing Refunds
If you haven’t received your refund after the stated period:
-
Check your bank account again.
-
Contact your credit card company, as processing times may vary.
-
If you still have not received your refund, please contact us at info@trendywoo.com.
Order Cancellations
You may cancel your order within 24 hours of placing it. Once the order has been processed or shipped, it cannot be canceled but you may request a return following our policy.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 24 Hours with photos of the issue. We will offer a replacement, refund or store credit at no additional cost.
Shipping Returns
To return your product, mail it to info@trendywoo.com. You will be responsible for paying shipping costs unless otherwise specified.
Contact Us
For any questions regarding your return or refund, reach out to us at info@trendywoo.com or visit our Help Center at TrendyWoo.com/help.
We appreciate your business and aim to make your shopping experience hassle-free!
TrendyWoo.com – Trendy, Affordable, and Reliable Shopping!